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Somatro never asks for playlist passwords, provider credentials, full private playlist links or card details — not by email, and not here.
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Install Somatro on the television
Somatro is supplied directly by us for Android TV, Google TV and Amazon Fire TV. The download page walks through it on screen, step by step.
Go to downloadsStart your trial, or activate
Open Somatro. If the television has never had a trial, it offers you a 7-day one — you start it yourself; opening the app never starts it for you. When activation is required, the television shows a code: enter it here on your phone or computer, choose a licence, and the television carries on by itself.
Activate a televisionAdd your own sources
Somatro is a player — you bring the sources. Add them on the television, or manage them comfortably in a browser — scan the code Somatro shows, or type it in on any computer.
Manage playlists in a browserFind your way around
Live TV and the guide for what is on now. Arena for the night's live sport. Movies, series and your library for everything else.
Stuck at any step?
The TV shows a code, the website does the rest
Enter the code shown on the television — or scan the activation code on screen and the television is identified for you.
Go to activationOne licence covers one television
A licence stays with the television it activated. It is not moved to another physical device.
Paid, but the TV hasn't noticed
Somatro checks on its own. Leave the app open for a moment; if nothing changes, send us the Device Reference from the television.
The code has expired
Codes only last a short while. Look at the television again — it will be showing a fresh one.
Include the Device Reference from the television. Never post it publicly.
A payment was declined
Nothing is charged and nothing is activated when a payment fails. Try again, use another card, or pay with PayPal.
What a licence costs
£9.99 a year on auto-renew, or £11.99 for a fixed year with no renewal. One television per licence. Prices are shown again before you pay.
Your price while you stay
On auto-renew, the price you agreed stays as long as the subscription remains continuously active. New prices apply to new licences, and to licences that expired or were cancelled and later restarted.
Card details
Payments are handled by our payment provider. Somatro does not see or keep your card details, and will never ask for them in a message.
This is the secure route for customers who cannot use the management code shown in the app. A purchase email with a Device Reference or Purchase ID identifies a subscription — on its own it never authorises a billing change.
Check the purchase email
Open the one-time link we sent to confirm you control that mailbox. Only then can a subscription be changed. The link expires shortly and works once.
Subscription
Auto-renew · £9.99 / year
Paid until
14 August 2027
Cancelling stops the next renewal only. Your television keeps working until the expiry date above. Once cancelled, auto-renew cannot be switched back on for this subscription — a new purchase would be needed, at the price current then.
Keep renewal on by simply leaving this page.
Renewal cancelled.
This television stays activated until 14 August 2027. Nothing further will be charged, and auto-renew cannot be re-enabled for this subscription.
Where Somatro comes from
Somatro is supplied directly by us for Android TV, Google TV and Amazon Fire TV. The download page shows the current version and guides the install on screen.
Open downloadsKeeping it up to date
Somatro tells you on the television when a newer version is ready, and updating keeps your sources, ordering and settings exactly as they are.
The download stopped
Start it again from the download page. If your television refuses the install, the download page has the on-screen steps for your device.
Somatro is not in a TV app store yet
For this release you get Somatro from us. Anything claiming to be Somatro elsewhere is not from us.
Channels are missing
Refresh the source. Somatro shows what your source provides at the time it was last read — if the source changed, a refresh brings the new list in.
A source won't load
Check the source is still active with your provider, then re-enter it. Managing sources in a browser is easier than typing on a remote — from your phone, or any computer.
Manage playlistsGuide information is empty
Guide data comes from your source. Where a source carries none, Somatro shows “No guide information” rather than inventing it.
Never send us your credentials
We never need your playlist password, provider username, or the full private link to your playlist. Do not include them in a message, a screenshot or a public post.
The picture keeps stopping
Buffering nearly always comes from the connection between your television and your source. Try a wired connection, or another channel from the same source, to see whether it is the source or the network.
No sound, or the wrong language
Open the player's audio options and choose another track. Somatro offers what the stream carries — nothing is renamed or translated.
Subtitles do not appear
Subtitles have to be present in the stream or file. Where they are, they can be turned on and styled in Playback settings.
Somatro closed unexpectedly
Reopen it and tell us what you were watching when it happened — a bug report with that detail is worth a great deal.
A photo of the screen helps. Crop anything private first.
Does Somatro provide channels or films?
No. Somatro is a player. You bring your own sources, and Somatro presents what they carry.
Which devices does this release support?
Android TV, Google TV and Amazon Fire TV. Somatro is supplied directly by us rather than through a TV app store.
What does a licence cost, and what does it cover?
£9.99 a year on auto-renew, or £11.99 for a fixed year. One licence covers one television.
Do I need an account?
No. A television is activated with the code it shows on screen. We keep an email for your receipt and renewal notices, nothing more.
What does Arena actually do?
Arena brings the night's live sport together — fixtures, competitions, teams and fights — and shows which of the channels you already have is carrying each one.
Can I move my licence to a new television?
A licence stays with the television it activated. If your television has been replaced or repaired, tell us what happened and we will look at it.
Does Somatro track what I watch?
No. What you watch stays between you and the screen.
Sent
Keep this reference. It is the fastest way for us to find your message again.
Your reference
SMT-4F2K-9081
A copy has gone to your email.
What happens next
We read every message ourselves. Most get a reply within two working days.
If we need more detail, we ask by email — never for passwords, credentials or card details.
Anything urgent about a payment or activation is looked at first.
SMT-4F2K-9081
Playback stops on one channel
Replies arrive by email. Answer that email to add anything — it keeps everything on the same ticket.
We can't find that reference.
Check the reference and the email match what is in your confirmation message. References look like SMT-0000-0000. If it still doesn't appear, write to us again and mention it.
Faults, payment questions and feedback come to us directly. Everything else — setup advice, recommendations, shared fixes — lives on r/Somatro. Never post your Device Reference, Purchase ID or private setup details there.